On Sunday evening, YouNow experienced a technical bug, during which a specific gift in Krystal-Belle.9’s broadcast was available at an incorrect price. The bug was fixed, and users who sent or received the affected gift automatically had their likes, levels and Props adjusted in proportion to the gift’s correct pricing.
We sincerely apologize to anyone affected by this technical error, including and especially Krystal-Belle.9. We aspire to provide the community a consistent, predictable, and positive experience every day on YouNow, and we understand the frustration caused by this particular technical glitch.
Those users who specifically purchased the affected gift during the affected time period now have the appropriate levels and rewards for sharing that gift. If there are questions, please submit a support ticket here, and our team will address your question.
We appreciate your support and understanding.